Information We Collect

When you engage with dolravenio, we gather different types of information depending on how you interact with us. Some you provide directly. Other bits come from how you use our website and learning materials.

Information You Give Us Directly

This includes details you share when you sign up for webinars, download resources, or contact us with questions:

• Your name and email address
• Phone number if you choose to provide it
• Location information (suburb or city level, not precise coordinates)
• Educational background and budget management experience level
• Specific financial topics you're interested in learning about
• Feedback and questions you send through our contact forms

Information We Collect Automatically

Like most websites, ours gathers some technical information automatically when you visit. This helps us understand which content people find helpful and where we need to improve:

• Browser type and version
• Device information (desktop, mobile, tablet)
• Pages you visit and time spent on each
• How you arrived at our site (search engine, direct link, social media)
• General location based on IP address (city or region, not exact address)
• Date and time of your visits

How We Use Your Information

We don't collect information just to have it sitting in a database. Everything we gather serves specific purposes that benefit your learning experience and help us run our education programs effectively.

Core Educational Services

• Sending you access details for webinars and learning programs you've registered for
• Providing course materials and resources you've requested
• Answering your questions about budgeting topics
• Customizing content recommendations based on your stated interests
• Processing your enrollment in our learning programs

Communication and Updates

We'll send you emails about upcoming webinars, new learning resources, and program updates. These messages relate directly to effective budgeting education—we don't bombard you with unrelated marketing. You can opt out of these emails anytime, though we'll still need to send essential information about programs you're enrolled in.

Website Improvement

The technical data we collect helps us figure out what's working and what's not. If everyone's leaving a particular page after ten seconds, that tells us something needs fixing. We analyze this information in aggregate—looking at patterns across all users rather than tracking individuals.

Legal and Security Purposes

Sometimes we need to use information to protect our legal interests or prevent misuse of our services. This includes detecting fraudulent registrations, responding to legal requests, or investigating potential security issues.

Data Sharing and Third Parties

We keep your information within dolravenio whenever possible. But running an online education platform means working with some external services. Here's who might access your data and why:

These third parties are bound by contracts requiring them to protect your information and use it only for the specific purposes we've authorized. We don't sell your data to anyone. Not now, not ever.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. These aren't just theoretical—you can actually exercise them, and we'll help you do so.

How to Exercise These Rights

Send your request to contact@dolravenio.com with "Privacy Request" in the subject line. Include your name, the email address associated with your account, and specify which right you want to exercise. We'll verify your identity before processing the request—usually by sending a confirmation email to your registered address.

Most requests get handled within 30 days. If something's complicated and takes longer, we'll let you know and explain why. There's no charge for making these requests unless you submit multiple identical requests in a short period.

Data Security Measures

We take protecting your information seriously. While no system is completely bulletproof, we've implemented multiple layers of security to safeguard your data:

• Encryption of data both in transit and at rest using industry-standard protocols
• Regular security audits and vulnerability assessments
• Limited access to personal information—only staff who need it for specific tasks
• Secure authentication requirements for all team members
• Regular backups stored in secure, geographically separate locations
• Monitoring systems that alert us to suspicious activity

If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking. We'll also report the breach to the Office of the Australian Information Commissioner as required by law.

Data Retention and Deletion

We don't keep your information forever. Different types of data have different retention periods based on legal requirements and practical needs:

Active Accounts

We maintain your account information and learning history as long as you're actively using our services or until you request deletion.

Inactive Accounts

If you haven't interacted with us for three years, we'll send you an email asking if you want to keep your account active. No response means we'll delete your personal information within 90 days, keeping only anonymized data for statistical purposes.

Financial Records

For paid programs, we're required to keep certain transaction records for seven years under Australian tax law. After that period, they're securely destroyed.

Marketing Communications

When you unsubscribe from our emails, we keep just enough information to honor that request—typically your email address marked as "do not contact." This prevents you from accidentally being re-added if we update our systems.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, though some features might not work properly if you block all cookies.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like remembering your login status
• Performance Cookies: Help us understand which pages are popular and where people spend time
• Functional Cookies: Remember your preferences like language settings

We don't use advertising cookies or share cookie data with third-party advertisers. Our analytics cookies aggregate information across all users—we're not tracking your individual browsing habits across the internet.

Children's Privacy

Our programs focus on adult financial education. We don't knowingly collect information from anyone under 18. If you're a parent and discover your child has provided us with personal information, contact us immediately and we'll delete it.

For teenagers aged 16-17 interested in budgeting education, we require parental consent before enrollment. Parents can review what information we collect from their teen and request deletion at any time.

Changes to This Policy

Privacy laws evolve, our services change, and occasionally we need to update this policy. When we make significant changes, we'll notify you by email at least 30 days before the new policy takes effect. Minor updates—like fixing typos or clarifying existing practices—won't trigger notifications, but we'll note the change date at the top of this page.

Continuing to use our services after a policy update means you accept the changes. If you disagree with a major change, you can close your account before it takes effect.

International Data Transfers

dolravenio operates primarily in Australia, and we store most data on servers located within Australia. However, some third-party services we use may process information on overseas servers. When this happens, we ensure those providers meet Australian privacy standards or are covered by appropriate cross-border data transfer agreements.

Currently, some of our technical infrastructure providers maintain servers in the United States and Singapore. These providers are contractually required to protect your information according to Australian privacy standards.

Making Complaints

If you believe we've mishandled your personal information or violated Australian privacy law, you have the right to complain. Start by contacting us directly—many issues can be resolved through conversation. Send complaints to contact@dolravenio.com with "Privacy Complaint" in the subject line.

We'll acknowledge your complaint within five business days and provide a detailed response within 30 days. If you're not satisfied with our response, you can escalate the matter to the Office of the Australian Information Commissioner: